Exciting Opportunity for a Technical Support Engineer!

Are you a tech enthusiast with a passion for solving complex problems? Do you excel in customer communication and technical troubleshooting? Our client, a dynamic and innovative company, is seeking a talented and dedicated Technical Engineer to join their team.

Key Responsibilities:

• Customer Interaction: Engage directly with end users, system administrators, and solution integrators via phone, email, and chat. The primary role will be to identify, diagnose, and troubleshoot technical issues, ensuring clear communication and setting realistic expectations for resolution times.
• Collaboration: Work closely with peers, technical leads, and high-level engineering teams to resolve issues efficiently. This role involves being part of a global network, collaborating across borders to provide top-notch support.
• Technical Expertise: Utilize technical knowledge to apply remediation steps, troubleshoot issues, and reproduce customer problems in lab environments. Access to comprehensive technical documentation and support from subject matter experts will be available as needed.
• Guidance and Mentorship: Offer technical guidance across various teams, identifying areas that require expertise in different modules. There will also be opportunities to mentor junior support engineers, aiding their growth and development.
• Documentation: Maintain thorough documentation for all cases, including queries, process steps, and resolutions. Consistency with customer commitments and adherence to prescribed protocols and processes are crucial in this role.

Requirements:

• Technical Skills: Proficiency in at least two or three of the following areas: Active Directory (AD), Windows Server, Internet Information Services (IIS), software development, Azure, Networking concepts, and database (SQL). Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft Power Apps and Flow, or any ERP/CRM tools will be considered an advantage.
• Problem-Solving Ability: A passion for resolving complex technical issues and finding innovative solutions to customer problems.
• Customer-Centric Approach: A customer-centered mindset with the ability to take initiative and exceed expectations.
• Communication Skills: Professional fluency in English, both written and spoken, is essential.

What Our Client Offers:

• Growth Opportunities: Commitment to personal and professional development within a global company that values continuous learning and provides ample opportunities for growth.
• Supportive Environment: Be part of a diverse global team of supportive and passionate colleagues. The collaborative culture fosters mutual respect and innovation.
• Rewards and Recognition: Enjoy performance bonuses and opportunities to earn industry-standard certifications that will enhance your career.
• Comprehensive Benefits: Benefit from premium healthcare and dental coverage, ensuring well-being and peace of mind.
• Flexible Working Model: A hybrid working model offers the flexibility to balance professional and personal life effectively.

Why Join Them?

Our client is a company of problem solvers, creative thinkers, and customer champions. Their agile, relationship-based support helps some of the largest and most innovative enterprises thrive. If you thrive on problem-solving, enjoy improving processes, and are excited about working within a diverse global team, then this is the perfect opportunity.

Join our client in transforming the tech landscape globally by delivering advanced technology services, cybersecurity expertise, and unmatched technical skills tailored to the unique needs of public and private sectors. Apply now to take the next step in your IT career!